Managers are the main “Captains of the Ship”, as they say, and it is essential to establish a “system” that would help the “captains” to plan ahead and implement a guiding “map” of how and where to lead the team on their journey to success.

Thus, the Yamanote Atelier’s Performance Management Workshop (PMW) is an avenue designed to equip our HODs, Outlet Managers, and Assistant Managers at the restaurant. The workshops’ aim was to focus on the effective conduct of performance reviews and appraisals and establish an effective performance management system (PMS) in the organization.

The workshop also covered the importance of competency behaviours of each individual that contribute to the growth and success of both the company and the employees in achieving the vision and mission of the organization. The main workshop activities completed by the participants were creating SMART objectives, from mind mapping all the way to developing an Individual Development Plan (IDP). Techniques and tools were also introduced during the workshop, such as the GROW model as a coaching technique, effective listening skills and communication skills, and tips for handling staff poor performance.

The full-day workshop was completed in two parts on July 14th & 19th, 2022. The workshop was attended by the Executive Chef, Catering and Events Manager, Head Bakers, Outlet Managers, and IT Asst. Manager, HR Officer, HR Coordinator, Senior Accountant, Accountant, and Supervisors of the Yamanote. Indeed, it was another full-packed fun-learning workshop and fruitful learning event with the support of our senior management!